We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Onsy Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onsystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it spinning very nicely. and light very shiny. even can see with light in complete darkness room.
Cool thing, the son of the third day bales. fast delivery, excellent packing.
I like it. Thank u.
I came with a slight defect. During the transport, the axis shifted and the inner ball stood Koivo. Opened a dispute, the store sent a video how to fix and gave a coupon for 5 $, fixed without problems, and ordered another one. It's a really funny thing. Take with illumination that changes from load, you can arrange competitions. Very tight.
Love it! Had first generation one of these and it was a pain to wind the rope to get started. The automatic wind to start works well and the feel is solid. Very satisfied.
9-19 days Order 9-24 days arrival wrists I'm going to do a little bit of practice. I think it's the principle of being wound up on the side like a toy! You can push it by hand, wrap it up, and use the hand rust snap to turn it. If you do it, you'll be very happy.
Really good product, good construction
Arrived in perfect conditions and works as described. Shipment was little late but store always replied me well. Thanks!
This thing in the end I liked. But for a long time I could not understand how to twist it and at first I thought another shit bought... This simulator is more on muscle static, only the wrist moves. It came quickly, sealed in the poperka box did not suffer. Got it in five. Took for 737 rubles. With the store did not communicate, sent almost immediately, but the track was some left.
Fast delivery. The line, which is broken at first. A friend told me to turn his wrist like a hula Hoff, so I'm in vain a few times, and later it goes well. Finger, hand, wrist and even shoulder.
Excellent product. Recommended and performs its function.
Cool little device. It actually leaves you sore. Good little portable, and fun, arm, wrist and hand workout.
Excellent product at a great price. Works extremely well, and the self-starting wind up works SO MUCH better than the old models that you had to strike against another surface to get it spinning. Great exercise while driving!
Rope on time
I didn't know how to use it and I thought it was working badly. After exchanging with the store, he explained to me and it's OK. Product arrived quickly.
Perfect for wrist and forearm.
Just like in the picture, it came in perfect condition.
Excellent 100% recommended
Different speed, different color. Very good
fast delivery thank you
Good product, I use it everyday to warm up for drawing!
Absolutely accurate description, perfectly corresponds! Very beautiful, powerful. Excellent training and kneading muscles. Passed the pain in the hands of constant work at the computer! The faster you twist, the brighter it glows, the more shaking and harder it is to hold-put a loop on your wrist. Seller recommend, very good quality, very well packed goods, thank you very much! It came quickly, as far as possible in Donetsk from China.