Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Onsy Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onsystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, I use it everyday to warm up for drawing!
Absolutely accurate description, perfectly corresponds! Very beautiful, powerful. Excellent training and kneading muscles. Passed the pain in the hands of constant work at the computer! The faster you twist, the brighter it glows, the more shaking and harder it is to hold-put a loop on your wrist. Seller recommend, very good quality, very well packed goods, thank you very much! It came quickly, as far as possible in Donetsk from China.
Thanks!
Works fine. The goods came well packed. Recommend
Good. Fast shipping Shipping fast fast
Fast delivery. good quality. store well done.
For easy removal of fatigue from the brush will come down. I would not say that it is very much there that it is clogging (muscle). Apparently people heavier than spoons or anything in life did not hold)))
item received in good condition. thank to store..
I’ve been amazed on how much this little ball helped my wrist pain.
Works fine. Like that start without rope!
Badly balanced flywheel luftitis until it takes a big turn
Looks exactly as described, I'm happy with the product and I have used it a few time, so... You need streng and control but it helps to strengthen wrist and forearm, 5 stars here
This is super cool. I wish it came with video instructions. I’ve never seen anything like this before and would’ve loved description one English. I was able to you tube it and figure it out.
Very good and beautiful fitness toy for wrist
works great
Great thing. For an easy start, twist the inner ball in the direction of the Arrow, keeping from returning back.
Nicer-movement is a nickle for four yo ~ Accept Alibaba eBay long to gold bags stay out in yo ~ How it works is inside the ball to arrow there are Arrow direction test front reduction as Dolly, look Until no longer owned stone stone and put a while Gyro ball catch in the state's den Fujitsu, as seen on TV Palm Sky headed the hand light sky seemed headed Shaking LED screen. Blue-> Green->-> pink net with steel House ~ ~
great quality. fun to play and good exercise
All right. Works good. Spring start helper realy works good.
Good, better than the original version I had years ago.
Yes definitely
As listed. Thank you.
if you have ever or have a manual version, get rid of it. not only is this an assisted start with the wind up, but it is easy to manual start. I challenge you to hit "baby blue" on the LED coloring. I could not.
Great quality and value
All right. Finely put it in a box with a necklace of your hands. The basic manual works well. I 've done it a few times, so it's good. Studing Youtube easily adapts to Nidine